Terms of Service

Last updated: October 17, 2025

Agreement to Terms

By accessing, registering for, or using Outstand's API social media scheduling service ("Service"), you ("User," "you," or "your") agree to be legally bound by these Terms of Service ("Terms," "Agreement"). This Agreement constitutes a legally binding contract between you and Outstand ("we," "us," or "our").

If you are entering into this Agreement on behalf of a company, organization, or other legal entity, you represent and warrant that you have the authority to bind such entity to these Terms. If you disagree with any part of these Terms, you may not access or use the Service.

By using the Service, you also agree to our Privacy Policy, which is incorporated into these Terms by reference.

Description of Service

Outstand provides an API-only social media scheduling and publishing service that allows developers and businesses to programmatically schedule, manage, and publish content across multiple social media platforms, including but not limited to Twitter/X, LinkedIn, Facebook, Instagram, and other supported platforms ("Supported Platforms").

Our Service operates on a usage-based pricing model and provides API endpoints, documentation, and supporting infrastructure to facilitate social media content management. The Service is designed for integration into third-party applications and does not include a native user interface beyond account management.

Eligibility and Account Registration

Eligibility Requirements

To use the Service, you must:

  • Be at least 18 years of age or the age of majority in your jurisdiction
  • Have the legal capacity to enter into a binding contract
  • Not be prohibited from using the Service under applicable laws
  • Provide accurate, current, and complete registration information
  • Maintain and promptly update your account information

Account Creation and Security

When you create an account, you must provide accurate and complete information. You are solely responsible for:

  • Maintaining the confidentiality of your account credentials, API keys, and access tokens
  • All activities that occur under your account, whether or not authorized by you
  • Immediately notifying us of any unauthorized access or security breach
  • Ensuring your account complies with these Terms at all times

You may not share, sell, or transfer your account or API keys to any third party without our prior written consent. You acknowledge that we are not liable for any loss or damage arising from your failure to maintain account security.

Pricing, Payment, and Billing

Usage-Based Pricing

Our pricing structure is transparent and usage-based:

  • $0.50 per month per connected social media account
  • $0.01 per post successfully scheduled and published
  • No setup fees, minimum commitments, or hidden charges

Billing and Payment Terms

Billing occurs monthly based on actual usage during the billing period. Payment is due within 7 days of invoice date. Charges may be incurred immediately for new accounts as well as at regular intervals during your subscription.

By providing payment information, you authorize us to charge your designated payment method for all fees incurred. You are responsible for:

  • Providing valid and current payment information
  • Maintaining sufficient funds or credit for payment processing
  • All applicable taxes, duties, and government fees (excluding taxes on our net income)
  • Any additional fees imposed by your financial institution or payment processor

Late Payments and Account Suspension

If payment is not received within 7 days of the invoice date, we reserve the right to:

  • Suspend or restrict access to your account and the Service
  • Charge late fees of 1.5% per month (or the maximum allowed by law) on overdue amounts
  • Terminate your account after 30 days of non-payment
  • Pursue collection through third-party agencies or legal action

Pricing Changes

We reserve the right to modify our pricing at any time. We will provide at least 30 days' advance notice of any price increases via email. Continued use of the Service after price changes take effect constitutes acceptance of the new pricing.

Refunds and Billing Disputes

All fees are non-refundable except where required by law or at our sole discretion. If you believe you have been incorrectly billed, you must contact us at support@outstand.so within 30 days of the charge. We will investigate and, if appropriate, issue a credit or refund.

API Usage and Limitations

Rate Limits

API requests are subject to rate limiting to ensure service quality, stability, and fairness for all users. Current rate limits are:

  • 1,000 requests per minute per account
  • 100,000 requests per day per account
  • Additional limits may apply to specific endpoints as documented in our API documentation

Rate limits are subject to change. We will provide reasonable notice of significant changes. Exceeding rate limits may result in temporary throttling, account suspension, or service termination.

API Usage Requirements

When using our API, you must:

  • Implement proper error handling and respect HTTP status codes
  • Cache responses appropriately to minimize redundant requests
  • Use reasonable retry logic with exponential backoff
  • Include accurate User-Agent headers identifying your application
  • Comply with all rate limits and usage restrictions
  • Monitor your usage through our provided dashboards and alerts

Service Level Commitments

We strive to maintain 99.9% uptime for our Service, calculated on a monthly basis. However, this is a target and not a guarantee. Scheduled maintenance, emergency maintenance, and issues beyond our reasonable control are excluded from uptime calculations.

We do not guarantee that the Service will be:

  • Uninterrupted, timely, secure, or error-free
  • Free from viruses or other harmful components
  • Accurate, complete, or reliable
  • Available at all times or in all geographic locations

Acceptable Use Policy

You agree to use our Service only for lawful purposes and in accordance with these Terms. You may not use the Service to:

  • Post spam, unsolicited messages, or bulk commercial content
  • Post malicious, harmful, defamatory, obscene, or illegal content
  • Violate any applicable laws, regulations, or third-party rights
  • Infringe intellectual property rights, including copyrights, trademarks, or patents
  • Engage in harassment, hate speech, or incitement of violence
  • Distribute malware, viruses, or other malicious code
  • Attempt to circumvent rate limits, security measures, or access controls
  • Reverse engineer, decompile, or attempt to extract source code from the Service
  • Interfere with or disrupt the Service or servers connected to the Service
  • Scrape, data mine, or harvest data from the Service without authorization
  • Use the Service to compromise, breach, or circumvent any system security
  • Resell, sublicense, or redistribute the Service without written permission
  • Impersonate any person or entity or misrepresent your affiliation
  • Use the Service in any way that could damage our reputation or business
  • Violate the terms of service of any Supported Platform

Violation of this Acceptable Use Policy may result in immediate suspension or termination of your account without refund.

Content Ownership and License

Your Content

You retain all ownership rights to the content you submit, post, or schedule through our Service ("User Content"). You represent and warrant that:

  • You own or have the necessary rights, licenses, and permissions for all User Content
  • Your User Content does not violate any third-party rights or applicable laws
  • Your User Content does not contain confidential or proprietary information without authorization
  • You have obtained all necessary consents from individuals featured in your User Content

By using our Service, you grant us a limited, non-exclusive, worldwide, royalty-free license to use, process, transmit, display, and distribute your User Content solely for the purpose of providing the Service, including delivering content to Supported Platforms. This license terminates when your User Content is deleted from our systems.

Our Intellectual Property

The Service, including its software, APIs, documentation, design, logos, trademarks, and all related intellectual property, are and remain the exclusive property of Outstand and our licensors. These Terms do not grant you any rights to:

  • Use our trademarks, logos, or branding without prior written permission
  • Copy, modify, or create derivative works of the Service
  • Access or use the Service beyond the scope granted in these Terms

Data Processing and Storage

We do not permanently store your social media content. User Content is processed in real-time and delivered to Supported Platforms, with temporary caching only as necessary for service operation (typically less than 24 hours). We retain metadata, usage logs, and API request data as described in our Privacy Policy.

Third-Party Platforms and Services

Our Service integrates with Supported Platforms through their respective APIs. Your use of these platforms is subject to their individual terms of service, privacy policies, and acceptable use policies. You are responsible for:

  • Complying with all terms and policies of each Supported Platform
  • Maintaining valid accounts and authorizations with Supported Platforms
  • Understanding that platform changes may affect Service functionality
  • Any actions taken by Supported Platforms regarding your content or accounts

We are not responsible for the actions, policies, or services of Supported Platforms. Changes to third-party APIs or terms may impact Service features or availability without notice. We reserve the right to discontinue support for any platform at any time.

Warranty Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

To the maximum extent permitted by applicable law, we disclaim all warranties, including but not limited to:

  • Implied warranties of merchantability, fitness for a particular purpose, and non-infringement
  • Warranties regarding accuracy, reliability, timeliness, or completeness of the Service
  • Warranties that the Service will be uninterrupted, secure, or error-free
  • Warranties regarding the results or outcomes of using the Service
  • Warranties that defects will be corrected or that the Service is free from harmful components

We do not warrant that the Service will meet your requirements or expectations. Any material downloaded or obtained through the Service is at your own discretion and risk. You are solely responsible for any damage to your systems or loss of data resulting from use of the Service.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL OUTSTAND, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY DAMAGES WHATSOEVER.

This includes, without limitation:

  • Indirect, incidental, special, consequential, or punitive damages
  • Loss of profits, revenue, data, goodwill, or business opportunities
  • Business interruption or service disruption
  • Costs of procurement of substitute services
  • Unauthorized access to or alteration of your data or content
  • Statements or conduct of third parties on or through the Service
  • Deletion, corruption, or failure to store any content
  • Errors, mistakes, or inaccuracies in the Service

Whether based on warranty, contract, tort (including negligence), product liability, or any other legal theory, and whether or not we have been advised of the possibility of such damages.

To the extent permitted by law, our total liability to you for all claims arising from or related to the Service shall not exceed the greater of: (a) the amount you paid us in the 12 months preceding the claim, or (b) $100 USD.

Some jurisdictions do not allow the limitation or exclusion of liability for certain damages, so some of the above limitations may not apply to you.

Indemnification

You agree to indemnify, defend, and hold harmless Outstand, its officers, directors, employees, agents, licensors, and service providers from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from:

  • Your use or misuse of the Service
  • Your violation of these Terms or any applicable law
  • Your User Content or any content you submit, post, or transmit through the Service
  • Your violation of any third-party rights, including intellectual property rights
  • Any claim that your User Content caused damage to a third party
  • Your breach of any representation or warranty in these Terms

We reserve the right to assume exclusive defense and control of any matter subject to indemnification, at your expense. You agree to cooperate with our defense of such claims.

Account Termination and Suspension

Termination by You

You may terminate your account at any time by contacting support@outstand.so or through your account dashboard. Upon termination:

  • Your access to the Service will cease immediately
  • All outstanding charges will become immediately due
  • Your User Content will be deleted in accordance with our Privacy Policy
  • No refunds will be provided for unused subscription time or prepaid amounts

Termination by Us

We may suspend or terminate your account immediately, without prior notice or liability, for any reason, including but not limited to:

  • Violation of these Terms or our Acceptable Use Policy
  • Non-payment or fraudulent payment activity
  • Suspicious or potentially illegal activity
  • At our sole discretion for any reason or no reason

Upon termination by us for cause, no refunds will be provided. We reserve the right to refuse service to anyone for any reason at any time.

Effect of Termination

Upon termination of your account for any reason:

  • All rights granted to you under these Terms will immediately cease
  • You must immediately cease all use of the Service and API
  • Provisions that by their nature should survive termination shall survive, including indemnification, warranty disclaimers, and limitations of liability

Dispute Resolution and Governing Law

Governing Law

These Terms shall be governed by and construed in accordance with the laws of Sweden, without regard to its conflict of law provisions. You agree to submit to the personal and exclusive jurisdiction of the courts located in Sweden.

Dispute Resolution

Before filing a claim, you agree to attempt to resolve any dispute informally by contacting support@outstand.so. We will attempt to resolve the dispute informally within 60 days. If the dispute is not resolved within 60 days, either party may pursue formal dispute resolution.

Class Action Waiver

To the extent permitted by law, all claims must be brought in the parties' individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding. You waive any right to participate in a class action lawsuit or class-wide arbitration.

General Provisions

Entire Agreement

These Terms, together with our Privacy Policy and any other policies or agreements referenced herein, constitute the entire agreement between you and Outstand regarding the Service and supersede all prior agreements and understandings.

Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify users of significant changes via email or through our Service at least 30 days before changes take effect. Material changes that affect pricing or fundamental service features will be communicated with clear notice.

Your continued use of the Service after changes take effect constitutes acceptance of the modified Terms. If you do not agree to the changes, you must terminate your account before the changes take effect.

Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. Any waiver must be in writing and signed by an authorized representative of Outstand.

Assignment

You may not assign, transfer, or delegate these Terms or your rights and obligations without our prior written consent. We may freely assign these Terms. Any attempted assignment in violation of this provision is void.

Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, labor disputes, epidemics, government actions, communication or power failures, or equipment failures.

Export Controls

You agree to comply with all applicable export and import laws and regulations. You represent that you are not located in a country subject to a U.S. Government embargo or designated as a "terrorist supporting" country, and that you are not on any prohibited or restricted party list.

Notices

All notices to you will be sent to the email address associated with your account. Notices to us should be sent to support@outstand.so. Notices are deemed received when sent via email (if to you) or when actually received (if to us).

Contact Information

If you have any questions, concerns, or complaints about these Terms of Service, please contact us at:

Email: support@outstand.so

Website: outstand.so

We strive to respond to all inquiries within 7 business days.