• See real usernames in Instagram DMs: Conversations in your messaging dashboard now show the actual Instagram username of the person you're talking to instead of a raw numeric ID, making it much easier to recognize who you're chatting with at a glance.
• Human agent tag support for Instagram: Organizations that need to respond to customers outside Instagram's standard messaging window can now have the human agent tag enabled for their account on request. Once enabled, this can be toggled from the admin panel, and accounts without access will get a clear error if they try to use it.
• More reliable Instagram profile pictures and data handling: Fixed an issue where some Instagram accounts with very large user IDs could fail to have their profile pictures fetched or their data properly deleted, ensuring these operations now work correctly for all accounts.
• Clearer video processing pricing: Updated the video processing pricing page to remove the draft notice, clarify the billing structure, add a start date for when charges apply, and provide more accurate example costs.